Manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 4-5 RM Leads and 60-75 RMs for a designated zone (Western, Navi Mumbai, Thane, KDMC, Outstation and NRI)
Responsible for month-on-month growth on online gross transaction numbers, value and active project management with pool of RMs
Responsible for devising and drive the AOP for the vertical
Responsible for increasing the efficiency on the lead germination to realization of net income month-on-month
Responsible for managing the entire customer’s tertiary need journey, helping in providing/adding the right match basis the customer’s need
Responsible for increasing the Market and wallet share Month on Month
Responsible for effective resolution management and escalation handling for the designated cluster
Responsible for strategies around performance evaluation, sale incentive realization for the team
Job Skills
Knowledge of the real estate industry and current market trends
Presentable and good communication skills in English, Hindi, and Marathi
Experience in the lead cycle management including lead nurturing and lead reactivation will be a big advantage
Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
Dedication to customer satisfaction and enthusiasm to work with an emphasis on detail and follow-through as required
Excellent leadership and communication skills
Familiar with matrix organization
Strong people/organization coaching and development skills
Data analysis and reporting skills
Tech Savvy, interested in adapting to new technologies
Travelling flexibility must – Will have to keep shuttling across multiple projects for effective revenue generation
Should have flair for direct selling and face to face interactions
Good negotiation skills for selling
Self-motivated with a strong work ethic and a drive to succeed
Proficiency in using customer relationship management (CRM) software is an advantage
Candidate Profile
Minimum Graduate, MBA preferred
Minimum 7+ years of experience in sales
Minimum 5+ years of experience in team handling
Minimum 3+ years of experience in real estate retail sales
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